There are few times in your life in which you find “your place.” The place where everybody knows your name,
and they’re always glad you came.
You wanna be where you can see,
our troubles are all the same
You wanna be where everybody knows –
(screeching record)
Hmm… this is starting to sound familiar. Very familiar.
Anyway- the place. You’re place.
Will and I had found that place in Casper & Gambinis.
I’m pretty sure I’ve mentioned this place to you before.
If I could make out with a bistro- it would totally be Casper & Gambinis.
Guys- they have this amazing sour cream that they make on-site each day to go with their amazing potato skins.
Homemade sour cream guys.
Me and Caspers. We’re tight.
I’m literally on a first name basis with the lady who takes my order. She knows me, Will, and our strange little quarks.
“Not the usual Apple Chicken Salad tonight, Mrs. Sarah?” My Casper friend asks in her thick Filipino accent.
“You said you want chocolate sauce with your cheesecake Mrs. Sarah? I’ve never heard of that. Yeah sure, we can try that. I’ll tell the chefs.”
“Thanks! My husband thought it sounded good. They do that in Canada all the time!”
Canada.
Mrs. Sarah.
Okay- so they may not know my name- but they know a name and that counts for something- right?
I’m Mrs. Sarah. Always Mrs. Sarah Crane. I have some stupid phobia that perhaps if someone knows that my name is Brittny that, well, who knows what could happen! The dangerous possibilities of some psycho religious sect knowing my name is not Sarah Crane but in fact Brittny could cause an uproar.
Oh- and the Canada thing? Totally legitimate. People are much less likely to spit in your food if you’re from Canada. I mean- who hates Canada? I’m pretty sure no one.
Yeah- I’m stupid and paranoid. Just roll with Mrs. Sarah from Canada.
Anyway,
I have a good relationship with the Casper Crew. Yes- relationship. Not just some casual wham bam in and out service. We talk, we contemplate, they recommend, I try, I rave… it’s beautiful.
Well, it was beautiful.
Until we broke up this weekend.
That’s right- we’re done.
Or at least on a “break” which we all know really means we’re finished but in denial. Why do people say they’re taking a break? C’mon we all know it’s over, just admit it.
It’s a sad, sad day in the B-Love household.
This past weekend we decided to order Caspers for the 4th time this week because we’re seriously lazy and fat for a nice dinner in.
The first bad sign was that the normal lady that answers the phone wasn’t there.
I placed my order (minus the usual chit-chat) and waited for our dinner to arrive.
Once it arrived I began taking everything out of the bag only to notice my dinner wasn’t there.
I called Casper’s and once again my usual friend didn’t answer the phone. Had she answered the phone everything would have been dandy and we would have been eating our potato skins and homemade sour cream while watching a King of Queens.
Unfortunately, she didn’t answer and the evening pretty much went downhill from there.
When I told the guy that they had forgotten my food he was vehement (Yes! Vehement!) that it was placed in the bag.
“It’s in the bag, Mrs. Sarah. Our staff has told me. Check the bag.”
“I’m telling you it’s not there.”
“And I’m telling you it’s in the bag. Check the bag,” the man forcefully retorted back in his thick accent.
We went round and round 4 times and finally he told me, “I’ll call you back.”
Click.
We waited.
And waited.
Finally he called again and told me that his staff forgot to put my food in the bag and they would send it over in about an hour. No apology, no offer to refund our money, just a curt, “It will be there in an hour.”
Was it really that big of a deal that I called to get the food that I paid for!? I mean really! It was like this guy was taking it personal.
At that point my dear sweet husband stepped in.
There’s something you should know about me- I am a peacemaker. I hate getting riled up for things I don’t feel are worth riling. I would have much rather have said, “Okay, that’s fine, mistakes happen but I want my money back for the dinner as well.” End of story happily every after.
However, Will is my little fighter. It’s one of the reasons I fell in love with him. He always stands up for me and defends me. I guess he’s sort of a like a modern day knight in shining armor. Instead of our peaceful ending Will felt it was necessary for him to know how poor his customer service skills were… to put it nicely.
So he got on the phone and in a very firm yet professional way told the guy that he didn’t appreciate the way he spoke to me, and that he felt the guy was accusing me of being a liar after not believing me time after time when I said my food wasn’t in the bag, and how we order from them at least once a week, and blah, blah, blah.
Okay- Will was firm and professional, but I’m pretty sure it still scared the crap out of the guy. His “firm” way still scares people, I’m sure.
It got kind of heated.
I started to get embarrassed.
I stood in the kitchen with my head in my hands saying, “Just let it go. If you let it go we can still salvage the relationship.”
There was no salvaging. They went back and forth and finally it ended up that they would refund our whole bill, send my dinner, and have the manager call us the following day.
They refunded the bill, but sent no dinner.
I guess it was just as was just as well. I’m pretty sure it would have been laced with saliva and pubes. Still- it was annoying since they said they were sending it.
We figured the manager wouldn’t call and our history with Caspers was officially over.
We were broken up.
No more nightly calls to discuss my dinner.
No more homemade sour cream.
We were finished.
Their best customers- thrown to the back alley trash bins to fight scrawny cats over Panini bread and balsamic dressing.
It was all I could think about. The awkward conversation.
How there was absolutely no way I could ever call C&G again.
How it would extremely uncomfortable and how I would always wonder if they were getting vengeance each time they made me a dinner and wiped their sweaty brows with my ciabatta sandwich.
It was an end of a culinary era.
I woke the next morning with their amazing muffins on my mind.
Isn’t it funny how you always crave what you know you can’t have?
Human nature I guess.
The morning turned to afternoon and still no call from C&G management as promised.
Alas! (Yes- a big, jubilant Alas!) The phone rang.
I passed this one to Will. I was pretty sure I would never be able to answer their call again.
Will explained the whole situation to the manager, being sure to mention how we’ve always been pleased with their service and are good customers. It seemed as though they had good conversation.
When Will got off the phone, I asked for the scoop. Apparently the guy apologized how his supervisor (yeah- the guy was a supervisor) handled the situation and told Will we would now be placed on the VIP list.
“VIP. Ha- that’s code for I’m going to spit in your food every time you place an order.”
“Yeah, or Vomit In Person’s food.”
“Hahahaha.”
Yeah, we had fun with that.
So, the relationship is on shaky ground. I’m not sure if we’re ready to risk the awkwardness of calling again.
Maybe I’ll call with another new fake name and new address and then I’ll pay some random kid to get the food and deliver it to my house.
Guys- it’s that good.
Maybe I’ll do drive bys, or leave a thousand messages on their machine telling them how much I miss our old times, and “our” sandwich. Maybe I’ll write them a poem, or have someone keep tabs on them to see if they’ve found a new Mr. and Mrs. Crane.
All good things must come to an end I suppose.
It just hurts so bad.
I need some Ben & Jerrys now.